Product information

Where are your products made?

All Ottie Kids garments are made in the USA from imported and domestic fabrics. We also pay fair wages and our clothing is made in small batches to minimize waste.

What are your washing instructions?

Our sweatshirts are made of bamboo and cotton fabric. We recommend washing your sweatshirts with cold water and laying them flat or hanging them to dry.

Orders

Do you offer free shipping?

We offer free shipping on orders over $75 and $5 flat rate shipping domestically in the US.

How long will it take to get my order?

It depends on where you are. All orders shipped within the domestic US take about 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Please allow 2-4 days business days on average for your order to be packed.

Do you offer wholesale?

We do. Please reach out to customerservice@ottiekids.com to inquire about wholesale.

Do you ship internationally?

At this time we only ship within the U.S., but we’re working on it!

Gifting

Do you offer gift wrap?

We offer reusable bags for $5.

Do you sell gift cards?

We do sell E-Gift Cards. You can find them here. Our E-Gift Cards are sent digitally to the email address provided at checkout.

Returns

Can I return my order?

Yes! Returns must be made within 15 days of purchase. You will be responsible for any return shipping costs and refunds for eligible items will be issued to the original payment method.

To initiate a return, please email us at customerservice@ottiekids.com with the title “Return (insert order number)”

*Items must be in original condition - unwashed and unworn - with the tags attached to be eligible.

Can I exchange my order?

Yes, we are happy to offer free exchanges for 15 days. Items must be in new, unwashed, condition with the tags attached.

To initiate an exchange, please email us at customerservice@ottiekids.com with the title “Exchange (insert order number)”

Promotions

What items are excluded from sales and promotions?

Gift cards, bundles, and "Extras” are excluded from all discounts and promotions.

Can I use more than 1 promotional code?

Only one discount or promotional code can be applied per order.

Still have questions? Email us at hello@ottiekids.com